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Tuesday, September 8, 2015

Unity Connection Greeting Recording

This is a post I have been meaning to put up for a few weeks now. Basically, Cisco refuses to get with the times and use another method to record meetings via the web interface on unity connection. Java is and always will be a big issue with anything Cisco related. When you try to record on your PC you usually get SSL errors and other errors, even with IE. The only way around this is to downgrade your java so far down the ladder, it becomes a security risk. This essentially forces you to stand up a VM or use another box just for recording Unity greetings. You might say just record via phone, which is the best option. For those of you using a VPN connection or have other issues and can't go that route you are stuck with the web interface. You can either create the WAV file by computer recording or upload it from your desktop if you already have the file. When doing this you get the SSL errors I was talking about earlier. The way that I have found to get around the errors is to record via computer but do not save the recording after finishing. Instead, save a copy to your desktop and reload the page. From here, upload the file to the media player again, select the "phone" playback option and have it dial whatever number you want and leave "computer" as the recording option. Open the file up via the web player and hit play with those options set. Answer the phone and hit save while it is playing through your CIPC or phone and you will not get the error. From here, reload the page and hit play to verify it saved and you are done. Now why do we have to go through this for those of us on company laptops that have stringent security requirements and cannot downgrade java?

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